At Inner Incense, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping. Please review our shipping policy below for details on processing times, shipping methods, and delivery estimates.
Processing Times
- All orders are processed within 1-3 business days (Monday through Friday, excluding holidays).
- You will receive a confirmation email once your order has been processed and shipped, along with a tracking number for your convenience.
Shipping Methods and Delivery Times
We partner with trusted shipping carriers to ensure your order arrives safely and on time. Delivery times may vary based on your location:
- Domestic Shipping (Within the U.S.):
Estimated delivery time: 7–15 business days - International Shipping:
Estimated delivery time: 10–20 business days
Please note that delivery times are approximate and may be affected by factors such as customs processing, carrier delays, or local holidays.
Shipping Costs
- Shipping costs will be calculated at checkout based on your shipping address and chosen delivery method.
- Occasionally, we may offer free shipping promotions, which will be clearly stated on our website when applicable.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to update.
Customs, Duties, and Taxes
For international orders, customs duties and taxes may apply. These fees are determined by your country’s customs agency and are the customer’s responsibility. Inner Incense is not liable for any additional charges incurred during the shipping process.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete at checkout. Orders returned to us due to an incorrect address may incur additional shipping fees for reshipment.
Lost or Damaged Packages
Inner Incense is not responsible for packages lost or damaged during transit. If your order is lost or arrives damaged, please contact us at [your customer support email] so we can assist you in filing a claim with the shipping carrier.
Contact Us
If you have any questions or concerns about shipping, please don’t hesitate to reach out to us at [your customer support email]. We’re here to help!
Thank you for choosing Inner Incense. We appreciate your support and look forward to delivering a calming and enriching experience to your doorstep.